Access

We strive to do our best to make sure everyone can be welcomed to enjoy live music in a safe and inclusive environment.
We recognise that there is still more that we can do to make our building more accessible. It’s something that is very important to us and we hope that in time we can fund improvements to increase access for all.
Chalk host Standing events at the venue. We have limited spaces on our seated accessibility platform which is suitable for wheelchair and mobility scooter users, accessible toilet facilities and step free access via ramp.
For specific questions or concerns please refer to our information and FAQs below or reach out to our ticketing partner DICE (click link to contact) via their help centre.
Access FacilitiesWe have a dedicated seated accessibility platform which is located on the right-hand side of the stage. This position offers a good clear view of the stage, step free venue access via a ramp and an accessible toilet on the same level.
Due to current limitations, we can only offer space for 2 access seats, each with an additional companion. These can be purchased on a first-come first-served basis via our website or via DICE. If you would like a free PA ticket to accompany you contact DICE to arrange this. Please do not purchase an Accessibility Seating ticket for your companion.
If the spaces are sold out for an event, please contact DICE and we will do our best to assist you. Please be aware that once a show has sold out, we may not always be able to accommodate all access request due to our capacity restrictions.
click here to download our ACCESSIBILITY GUIDE
Personal Assistant – Free Companion Ticket Supporting accessibility for all we would like to provide a free companion ticket for those ticketholders with a disability that requires a full-time assistant. Customers are asked to buy a General Standing ticket and then contact DICE to request a free companion ticket. Please do not buy a ticket for a carer.
ArrivalThe main entrance to the venue is in Pool Valley coach station. Upon arrival go straight to the front of the queue and let a member of our security team know that you are on the accessibility list. A trained member of staff from the venue will escort you to the entrance that you require and guide you through the building.
Disabled ParkingUnfortunately, the venue does not have any on-site parking. There are Blue Badge holder parking bays located in Little East Street / Bartholemews, which are 130 meters from the accessible step free East Street entrance.
Assistance DogGuide or Assistance dogs are welcome in the venue**.** You may be asked to provide ID or your ADUK booklet**.** Please contact DICE for more information before purchasing your ticket**.**
Strobe LightingStrobe lighting, flashing lighting, smoke machines and other effects may be used in the venue during a show. Please contact DICE if you need any further information about a specific event.
Click here to download our FAQ